At DNA Shoe Cleaning, we are dedicated to providing top-notch shoe cleaning, restoration, and repair services. If for any reason you are not satisfied with our services or products, please review our return policy below to understand your rights and options.

1. Eligibility for Returns

We offer a 30-day return policy for all customers who are dissatisfied with our shoe cleaning or restoration services. Returns are eligible under the following conditions:

  • The service has not yet been performed (e.g., shoes are in their original, uncleaned condition).
  • The shoes or products have not been damaged beyond reasonable wear and tear.
  • The return request is made within 30 days from the date you received the service or product.

2. Non-Returnable Items

The following items cannot be returned:

  • Shoes that have already been cleaned, restored, or repaired.
  • Customized or altered products (e.g., shoes that have been altered with custom designs).
  • Products purchased from third-party vendors or non-DNA Shoe Cleaning outlets.
  • Gift cards and promotional items.

3. How to Initiate a Return

If you are eligible for a return, please follow these steps:

  1. Contact Us: Email us at [Insert email address] or call [Insert phone number] to notify us of your return request. Include your order number, details about the issue, and the items you wish to return.
  2. Return Authorization: Once your return is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product. Please do not send any items back without receiving RA instructions.
  3. Shipping the Item Back: Securely package the items in their original packaging or similar protective materials to prevent damage during return shipping. You are responsible for the cost of return shipping unless the return is due to an error on our part.

4. Refunds and Processing

  • Once we receive the returned item(s), our team will inspect the product or service to ensure it meets the eligibility criteria.
  • If approved, we will issue a refund to the original payment method within 7-10 business days.
  • Refunds will cover the amount paid for the service or product, excluding any shipping fees or additional charges that were part of the original transaction.
  • If the return is rejected due to non-compliance with our policy (e.g., returned items are damaged or not in original condition), we will notify you, and you will be given the option to either have the items returned to you at your own expense or disposed of.

5. Exchanges

We do not offer direct exchanges for services. If you are not satisfied with the outcome of your service, we can discuss alternative options such as re-cleaning or offering a discount on future services.

6. Damaged or Defective Items

If your shoes or product were damaged during shipping or if you believe they are defective, please contact us within 3 business days of receiving your order. We will work with you to resolve the issue, which may include a refund or replacement at no additional cost.

7. Service-Specific Returns

For shoe cleaning and restoration services:

  • If you’re not satisfied with the result of your cleaning or restoration, please contact us. We may offer a complimentary re-cleaning or restoration depending on the circumstances.
  • If the service was not performed to your satisfaction (e.g., shoes still appear dirty or damaged), we will work with you to correct the issue as part of our commitment to quality service.

8. Shipping Fees for Returns

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., damaged or defective items). We recommend using a traceable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

9. International Returns

For international orders, customers are responsible for any shipping costs, customs fees, and taxes associated with the return. Please be aware that international shipping costs can be expensive, and it may take longer for returns to be processed.

10. Contact Us

If you have any questions or concerns about our return policy or need assistance with a return, please contact us at: